Domain Names

Submit: Submit the transfer through our website and supply the domain name EPP or password (this can be obtained from your existing provider).

Approve: An approval email will be sent to the "registrant contact" of your domain name. Click the link to approve the domain name transfer.

Wait: Patience is a virtue, and you will need to wait anywhere from 2 to 5 days from the time you approve the transfer for it to be completed.

To renew a domain name that is already with us:

1. login to our client area
2. click on "Domains"
3. then click on "Renew Domains" and follow the instructions

While we send several email notices warning that your domain name is going to expire, we strongly recommend all customers renew their domain names as soon as they receive their domain name expiry notice to avoid losing the domain name in case they forget about the notice.

Domain name renewal notices are sent via email to the "registrant contact" on the domain name, and it is the customers responsibility to keep their domain name contacts up to date. This is different to your Client Area account email address and must be updated separately.

NOTE: If your domain name is with another provider, you will need to transfer it to us before we can renew the domain name. In most cases your domain name will be renewed as part of the transfer process but check the expiry date once the transfer has been completed just to make sure.